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FAQS

What is the Stage's policy when someone cannot wear a mask for a medical reasons?

The Freeman Stage will follow CDC guidelines, which requires masks or cloth face coverings for all patrons (except for children under 2).

Will children be required to wear masks?

The Freeman Stage will follow the CDC guidelines for children wearing masks. Any child 2-years-old or younger MUST NOT wear a face covering, due to the risk of suffocation. Face coverings or masks are strongly recommended for children ages 5 and above, while children aged 12 or older are required to wear a mask or cloth face coverings.

What happens if a staff, volunteer or patron contracts COVID-19?

The Freeman Stage will follow local and state health guidelines that have been established when a positive case of COVID-19 has been identified among our staff, volunteers or patrons. We will immediately engage with local and state health departments and follow their instructions for notifying all known individuals who may have come in contact with the potential carrier and reported the incident to county and state health officials. We are also working with the local and state health departments to provide those who may have been exposed with up-to-date resources that can use to understand how and where to get tested for (pandemic or COVID-19).

What type of security measures are in place?

The safety and security of patrons at The Freeman Stage is our highest priority. For that reason, we continuously assess and upgrade our security measures. The Stage uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. All bags are subject to search prior to entry. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all.

What time do gates/doors open?

For 8 p.m. performances, gates open for seating at 7 p.m. For 10 a.m. performances, gates open at 9:30 a.m.

How do I purchase tickets?

Tickets are available at freemanstage.org. Patrons are limited to one pod per event, including orders associated with the same name, email address, credit card or other information. Individual reselling of tickets is prohibited.

What is a pod?

A pod is a section of the viewing lawn that seats up to four (4) patrons. Each pod is six (6) feet from another, which allows patrons to enjoy the performance while following physical distancing guidelines.

What if there are more than four of us?

Each performance will have a small amount of “family pods” available. Family pods allow up to four (4) seats with the option to bring a blanket that can be used as additional seating for two children 12 and under in front of the chairs.

If there are only one or two in my group, do I have to purchase a whole pod?

Yes. The pod system has been designed to ensure all patrons are physically distanced and to maximize the number of individuals who can attend a performance.

Does my child need a ticket?

This season, ticket purchases are limited to one pod per event, which covers all attendees in your party, including children. Strollers may be used in addition to the seats provided for toddlers and infants.

Does The Freeman Stage provide seating?

Seating arrangement may look different this year, as we are only offering pod seating to ensure all patrons are properly physically distanced. Each pod will be provided with 4 seats, with an option to lay a blanket in front of the seats for select pods.

Can I bring in strollers and blankets?

Strollers and blankets are allowed. Strollers may be used in your pod as a seat or in addition to seats provided. There is no designated parking area for strollers. Reasonably sized blankets are welcome but must fit within the pod outline.

When is the Box Office open?

The Box Office is open on performance days beginning at 5 p.m. Tickets are not mailed and must be printed at home, scanned on a smartphone. Tickets purchased at the Box Office may be paid for with credit or debit cards only or SmartPay; cash is not accepted.

What happens if there is inclement weather?

The Freeman Stage is a rain-or-shine outdoor venue and inclement weather may result in the cancellation of events. All ticket sales are final and non-refundable, even in cases of inclement weather, unless the area is officially closed due to public safety reasons. Umbrellas are not permitted in the venue for the safety and sightlines of other patrons.

Can I get a refund?

Tickets are nonrefundable; all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, it will happen automatically through our ticketing vendor, Eventbrite, within 12-14 business days from the point of cancellation.

Where should I park?

Parking is free but limited, and carpooling is encouraged for all performances at The Freeman Stage. Lots are conveniently located adjacent to The Freeman Stage and accessible parking is readily accessible and available on a first-come, first-serve basis.

Do you have accessible seating and parking?

There are no ADA pods noted, as we can remove the chairs from any pod to meet patron needs. Please contact the Box Office if you would like your purchased pod to be ADA accessible. Accessible parking is available in the lot closest to the main entrance of The Freeman Stage on a first-come, first-serve basis. Upon request, a Freeman Stage usher will assist patrons as needed. Sign language interpretation can be arranged by emailing info@freemanfoundation.org. A minimum of two (2) weeks advance notice is required. If you need further assistance or have questions regarding Freeman Stage Accessibility policies, please call 302-436-3015.

May I bring my own food and drink?

Outside food and beverage items (including reusable or factory-sealed water bottles) are not permitted into the venue. Glass bottles, cans, coolers, thermoses, ice chests, open containers and alcohol of any kind are prohibited.

Can I purchase refreshments at the Stage?

Yes! The Freeman Stage includes concession areas for all to enjoy. The concession areas open prior to performances with the gates. The Stage Cafe, located in the rear of the venue, offers grab and go food items, and an assortment of beverages, including beer, wine and canned cocktails. Credit (Visa, Mastercard, American Express and Discover) and debit cards are accepted. Cash will not be accepted this year. The Freeman Stage also partners with local food trucks to offer additional dining choices. Food trucks are located on Arts Alley, near the entrance gate. Please check our social media messaging and the performance reminder email to view the food truck schedule.

Can I use credit cards to make purchases?

Yes, in fact, in order to accommodate public health concerns, the 2020 season will be cash-free. Only debit or credit cards (Visa, Mastercard, American Express and Discover) or SmartPay will be accepted at our Box Office and concession areas, including food trucks.

What is the smoking policy?

The Freeman Stage is a smoke-free venue. Smoking, including the use of vaporizer devices and e-cigarettes, is prohibited on the grounds, as well as in the restrooms.

What time does the show start?

We strongly recommend arriving no later than 30 minutes prior to the performance time listed on your tickets.

Are gift certificates available?

We do not have gift certificates at this time.

How do I become a sponsor?

For details about how you can have the best seats in the house, as well as have impact in our community, visit our sponsorship page or call 302-436-3015.

What if I have a question not answered here?

If you have additional questions, please contact us by email at info@freemanfoundation.org or by phone at 302-436-3015. Your question will be answered as quickly as possible.