What time do gates/doors open?
Our gates open for seating at 5:45 p.m., or the discretion of the artist, for evening performances, and at 9:30 a.m. for morning performances. Please note that for our general admission (Bring Your Own Chair - BYOC) shows, seating will often fill up quickly.
How do I purchase tickets?
Tickets are available at freemanstage.org, at the box office, or by phone at 302-436-3015 between 11 a.m.-5 p.m. Monday through Friday and until 8 p.m. on performance days. Phone hours are 9 a.m.-8 p.m. on performance Saturdays. Patrons are limited to eight total tickets per event, including orders associated with the same name, email address, credit card or other information. Individual reselling of tickets is prohibited.
When is the Box Office open?
The Box Office is open on performance days beginning at 5 p.m. Tickets purchased online or over the phone are not mailed. Tickets must be printed at home, scanned on a smartphone or, if you do not have access to these methods, you can pick up your tickets at the Box Office. Tickets purchased at the Box Office may be paid for with credit or debit cards only, cash is not accepted.
What type of security measures are in place?
The safety and security of patrons at The Freeman Stage is our highest priority. For that reason, we continuously assess and upgrade our security measures. The Stage uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. All bags are subject to search prior to entry. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all.
Are gift certificates available?
We do not have gift certificates at this time.
Where should I park?
Parking is free but limited, and carpooling is encouraged, for all performances at The Freeman Stage. Lots are conveniently located adjacent to The Freeman Stage and accessible parking is readily accessible and available on a first-come, first-serve basis.
What happens if there is inclement weather?
The Freeman Stage is a rain-or-shine outdoor venue and inclement weather may result in the cancellation of events. All ticket sales are final and non-refundable, even in cases of inclement weather, unless the area is officially closed due to public safety reasons. Umbrellas are not permitted in the venue for the safety and sightlines of other patrons.
Can I get a refund?
Tickets are nonrefundable — all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, it will happen automatically through our ticketing vendor, Eventbrite, within 12-14 business days from the point of cancellation.
What is the smoking policy?
The Freeman Stage is a smoke-free venue. Smoking, including the use of vaporizer devices and e-cigarettes, is prohibited on the grounds, as well as in the restrooms.
May I bring my own food and drink?
Outside food items are not permitted into the venue, although one water bottle per person, 20 oz. or less in a plastic factory-sealed container may be brought in. Glass bottles, cans, coolers, thermoses, ice chests, open containers and alcohol of any kind are prohibited.
Can I purchase refreshments at The Stage?
Yes! The Freeman Stage includes concession areas for all to enjoy. The concession areas open prior to performances with the gates. The Stage Cafe, located in the rear of the venue, offers delicious theater treats; including hot dogs, popcorn, candy, and an assortment of beverages, including beer, wine and canned cocktails. Cash, credit (Visa, Mastercard, American Express and Discover) and debit cards are accepted. The Freeman Stage also partners with local food trucks to offer additional dining choices. Food trucks are located on Arts Alley, near the entrance gate. Please check our social media messaging and the performance reminder email to view the food truck schedule.
Does The Freeman Stage have seating?
Seating arrangements vary at The Freeman Stage, based on the event. Options include general admission, which requires you to bring your own chair (BYOC), assigned seating, in which a seat is provided and standing room only. Some events may have a combination of seating arrangements. Given that there are a variety of seating scenarios that are utilized, please refer to the venue website or calendar of events for seating determination for each event.
Can I bring in strollers and blankets?
Strollers and blankets are allowed at general admission (BYOC) events. Strollers should be used as a seat. There is no designated parking area for strollers. Reasonably sized blankets are welcome but must fit within the white lines on the green.
Does my child need a ticket?
Though many performances at The Freeman Stage are free for children 12 and under, some performances require a ticket for all patrons, regardless of age. Please check the individual performance listing to determine if children's admittance is free.
Can I use credit cards to make purchases?
Yes! Cash, debit or credit cards (Visa, Mastercard, American Express and Discover) are accepted at our concession areas, including most food trucks. Tickets purchased at the Box Office on performance days may only be paid for via credit card, cash is not accepted.
Do you have accessible seating and parking?
Accessible seats are available for assigned seating events and can be purchased directly online or by telephone. Accessible parking is available in the lot closest to the main entrance of The Freeman Stage on a first come, first-serve basis. Upon request, a Freeman Stage usher will assist patrons as needed. Sign language interpretation can be arranged by emailing firstname.lastname@example.org. A minimum of 2 week advance notice is required. If you need further assistance or have questions regarding Freeman Stage Accessibility policies, please call 302-436-3015.
Can I rent a chair at General Admission events?
Yes! For events where general admission (BYOC) tickets are offered, $5 chair rental is available at the Stage Cafe, based on availability.
What time does the show start?
Since some performances have opening acts, to guarantee that you see the act you’re most looking forward to, we strongly recommend arriving no later than 30 minutes prior to the performance time listed on your tickets.
How do I become a sponsor?
For details about how you can have the best seats in the house, as well as have impact in our community, visit our sponsorship page or call 302-436-3015.
What if I have a question not answered here?
If you have additional questions, please contact us by email at email@example.com or by phone at 302-436-3015. Your question will be answered as quickly as possible.